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Shame on those who passed along his story without verification, but truly this is pretty minor in relation to what Hannity did.
Yes, shame on Enroll America and the official Obamacare Twitter feed, among many, many others.
[citation needed]
Here's one post describing some of the more obvious failings.
Here's another with a more in-depth analysis of its terrible architecture.
As to the claims that the failings were load-based, well, you'd have to have been deaf and blind to miss the repeated insistence from Democrats that we should "just be patient" and that it was just a symptom of "unexpectedly high numbers of visitors". Of course, the administration now recognizes that they were wrong and that the site itself is just a huge steaming pile of feces, so I'm really not sure what needs citation since nothing I've said is actually in question!!